Acciones tomadas:
A) Objectives of the pledge
Protection and timely assistance of people affected by emergency situations, provision of Psychological First Aid (PFA) and further community-based psychosocial services in order to prevent distress. These activities are implemented through mobilizing volunteers who are part of the Georgia Red Cross Society (GRCS) MHPSS network and are trained in providing psychosocial support, based on the GRCS branches and in close cooperation with stakeholders and local authorities.
The implementation of this pledge was postponed because of the COVID-19 outbreak in 2020. Public authorities were mainly focused on responding to the pandemic at that time.
B) Action plan
1. Strengthening capacities in identification and analysis of MHPSS needs during armed conflicts, natural disasters, and other emergencies.
In 2022, qualitative and quantitative research was conducted by GRCS and Ilia State University, with support from Innsbruck University, on needs of helpers working in emergencies and the gaps in support system. Best practices on supporting helpers during conflict situations were gathered.
Since the Georgia Red Cross Society Mental Health and Psychosocial platform’s inception, member organizations have been meeting regularly, either monthly or quarterly, to address current challenges and plan for the future, depending on the needs.
Besides, during the Shovi disaster in August 2023, a needs assessment was conducted, where the MHPSS component was also considered. Based on this assessment, in close coordination with the local government, it was decided to open a psychosocial center in the village Glola, which will be discussed below.
2. Strengthening capacities in protecting mental health and delivering early and adequate community-based psychosocial support services during armed conflicts, natural disasters and other emergencies to affected population, as well as to staff and volunteers, based on the International Federation of Red Cross and Red crescent Societies (IFRC) PS Centre guidelines in order to prevent distress from developing into more severe conditions and build community resilience.
In 2020-2023 3,500 GRCS local volunteers in the GRCS 15 branches and as a part of the GRCS MHPSS network, are being mobilized and trained in providing PFA, psychosocial support, in close cooperation with stakeholders and local authorities.
Trainings on Psychosocial Support thematic trainings (Stress and Coping, Remote PFA, Social Stigma and Risk-Communication, Community-based Psychosocial Support, Self-care etc.) has being systematically conducted for 3500 community volunteers from 2020 to 2023 period.
During COVID19, from 2020 volunteers were mobilized in Tbilisi and Batumi, based on special trainings to get involved on GRCS Hotline service, which was established right after announcement of first Covid19 case in Georgia in Feb’2021. Staff and Volunteers were trained to work on GRCS Hotline on Remote PFA, Home-based Care, information on Covid19, vaccination, existing services etc.
47,535 citizens received remote psychological first aid through the GRCS hotline.
To determine the effectiveness of the hotline, Georgia Red Cross Society launched a feedback mechanism to collect all cases and monitor how effectively people receive the correct and timely assistance, whether it is Psychological First Aid (PFA), information about existing different services and/or referral.
Besides, the GRCS properly trained MHPSS team and volunteers ensure protection and timely assistance of people affected by emergency situations by providing direct Psychological First Aid (PFA) and further psychosocial support to prevent distress. More than 1500 people received PFA during Shovi Disaster,2023, Racha-Lechkhumi, Kvemo Svaneti region.
3. Recognize and consider age, gender, disability, state of health, social class, legal status, deprivation of liberty, displacement, and exposure to violence as further risk-factors in order to ensure effective access to MHPSS services for all persons affected, without discrimination.
– From 2020 to 2023, 47 535 persons were provided with remote through GRCS Hotline, beside the further remote psychological service (which is still available).
– From 2020 to 2023, 310 individual and group psychological rehabilitation sessions were provided to GRCS staff and volunteers actively involved in the response during the COVID-19 pandemic, Ukraine Crisis and Shovi disaster at headquarters and local branches.
– From 2020 to 2023 more than 20 000 Informational-educational materials have been elaborated and distributed, including existed MHPSS services from the Coordination Platform – as during COVID19, as well as now as a response to Ukraine crisis and during and after Shovi disaster.
4. Ensure referral system for those, who might need psychological or specialised mental health care.
Around 150 individuals received free of charge remote psychological consultation sessions from GRCS psychologist.
The opening of the Mental Health and Psychosocial Support Centre in village Glola, Racha-Lechkhumi Kvemo Svaneti region, following the Shovi disaster in August 2023, exemplifies the Georgia Red Cross Society’s commitment to supporting affected communities in times of crisis. From September 2023 to February 2024, the centre provided free psychological assistance to 430 affected residents on-site. This initiative, carried out in close cooperation with local authorities, highlights the importance of collaborative efforts in addressing mental health needs post-disaster. Additionally, the establishment of a referral system through the MHPSS Coordination platform ensured efficient access to further support services, contributing to the holistic well-being of those affected by the disaster.
5. Mainstream and integrate MHPSS within and across all sectors and promote the coherent and further development on national and local levels.
It’s heartening to see the proactive approach taken by the Georgia Red Cross Society in addressing mental health needs during various emergencies. Establishing a platform that unites 30 both governmental and non-governmental organizations demonstrate a comprehensive and collaborative effort towards supporting vulnerable populations. The shift in focus from addressing the mental health impacts of the COVID-19 pandemic to aiding for Ukrainian refugees and those affected by natural disasters like the 2023 Shovi landslide highlights the adaptability and responsiveness of the platform to changing circumstances. This ability to pivot resources and services to address emergent needs is crucial in ensuring that support reaches those who need it most, especially during times of crisis. Continuing to offer free psychological services to Ukrainian refugees in Georgia underscores the importance of providing holistic support to displaced populations, recognizing the significant mental health challenges they may face due to the trauma of displacement and conflict. Overall, the efforts of the platform and its member organizations in providing essential mental health and psychosocial support during emergencies contribute significantly to the well-being and resilience of communities in Georgia.
6. Raise awareness of public and local authorities on the need of MHPSS.
Regular meetings between member organizations of the platform serve as a crucial forum for coordination, collaboration, and strategic planning. Both online and face-to-face meetings offer unique advantages, allowing for flexibility and accessibility while also facilitating personal connections and more nuanced discussions. Identifying needs: By convening regularly, organizations can stay updated on the evolving needs of affected populations, ensuring that services and support are tailored to meet those needs effectively. Exchange of ideas: These meetings provide a platform for sharing insights, best practices, and innovative approaches to addressing mental health challenges in emergency situations. Such exchanges foster a culture of learning and continuous improvement among member organizations. Joint event planning: Collaborative planning enables member organizations to pool resources and expertise to organize events and initiatives that have a greater impact on the community. Whether it’s workshops, awareness campaigns, or training sessions, joint efforts can amplify the reach and effectiveness of these activities. Advocacy: Through collective advocacy efforts, member organizations can amplify their voices and advocate for policies and resources that support mental health and psychosocial well-being in emergency settings. By presenting a unified front, they can effectively influence decision-makers and raise awareness about the importance of mental health support during crises. Developing strategies: Meetings provide a space for strategic discussions, allowing organizations to align their efforts, identify shared goals, and develop coordinated strategies for overcoming challenges and maximizing impact. Engagement with beneficiaries: Regular communication and engagement with the people served ensure that their voices and perspectives are integrated into planning and decision-making processes. This participatory approach helps to ensure that interventions are relevant, culturally sensitive, and responsive to the needs of the community. Overall, these meetings play a vital role in fostering collaboration, enhancing efficiency, and ultimately, improving outcomes for those affected by emergencies.
7. Strengthen the cooperation with the government, non-state actors, key stakeholders, and Movement partners. Effective partnerships will ensure coordination of resources and reduce duplication of services in the implementation process.
The establishment of the Mental Health and Psychosocial Support Coordination Platform by the Georgian Red Cross Society (GRCS) in response to the COVID-19 crisis in 2020 demonstrates a proactive approach to addressing mental health needs during emergencies. Initially involving 22 state and non-state organizations and professional groups, the platform provided free Remote MHPSS services to the general population during the pandemic, the Ukraine crisis, and the Shovi Disaster. By 2023, the platform expanded to include 30 organizations and professional groups, focusing on offering face-to-face consultations for Ukrainians. Additionally, the platform operates in emergency mode during disasters, such as the Shovi Disaster, ensuring swift response and support when needed. The development of the Platform’s Terms of Reference (ToR) document and regular online meetings signify a structured and collaborative approach to coordination and management. Led and coordinated by the GRCS, the Mental Health and Psychosocial Support Coordination Platform plays a vital role in facilitating access to mental health and psychosocial services during crises, underscoring the organization’s commitment to community well-being and resilience.
8. Further develop and strengthen of the GRCS MHPSS capacities – ensuring access to well-trained, culturally-sensitive, and competent MHPSS staff and volunteers.
Since 2020, five psychologists at the head office have been working in diverse areas and are training both employees and volunteers. They utilize training modules and guidelines developed by the IFRC PC Centre, which are regularly translated, adapted, and updated by GRCS.
GRCS has developed various training packages. Level 1 entails completing 7 basic training modules. The second stage involves TOT (Training of Trainers), while the third stage focuses on leadership training.
Having 39 branches throughout the country with trained volunteers and employees in psychosocial aspects can greatly enhance Georgia Red Cross Society`s ability to provide support and assistance to those in need, especially during challenging times. Psychosocial support is crucial for addressing the emotional and psychological well-being of individuals affected by various crises or emergencies. GRCS has 20 leader Volunteer and 3500 trained volunteers and 7000 community volunteers.
C) Indicators for measuring progress.
1. Number of actions taken for identification and analysis of MHPSS needs during emergencies (Needs Assessment – analysis and reports).
– Three main Needs Assessment/research reports are available, done by the GRCS. During Covid-19, Ukraine crisis and Shovi disaster in 2020-2023 period.
2. Number of MHPSS basic, refresher trainings and Trainings of Trainers (ToTs) conducted by the GRCS relevant staff/leader MHPSS volunteers.
– 150 trainings.
3. Number of volunteers, staff and community members trained in MHPSS by the GRCS relevant staff/leader MHPSS volunteers.
– 3500 staff and volunteers are trained.
4. Number of measures taken by the GRCS to ensure effective access to MHPSS services for all persons affected, without discrimination and number of beneficiaries involved in the GRCS MHPSS services.
– PFA provided to 47 535 persons through GRCS Hotline from 2020 to 2023`
– Also, 100 people received remote psychological service in the period 2020-2023Around 150 individuals received free of charge remote psychological consultation sessions from GRCS psychologists from 2020-2023 period. (which is still available).
– 1500 people received PFA during Shovi disaster in 2023.
– 430 people received free psychological services in GRCS MHPSS Centre in village Glola from September 2023 till February 2024.
5. Number of actions taken to ensure referral system for affected persons, as well as staff and volunteers, who will need further mental health care.
– More than half of beneficiaries were referred to the relevant services by the GRCS hotline.
– 310 individual and group Psychological Rehabilitation sessions for GRCS staff and volunteers were conducted from 2020 to 2023
6. Number of actions taken to ensure cooperation with relevant state and non-state actors.
– Georgia Red Cross Society held 20 online meetings on its Mental Health and Psychosocial Support Platform.
– Close cooperation with Tbilisi City Hall and governments at various levels during the 2020 COVID-19 pandemic.
– Joint activities with Ilia State University and Innsbruck University during both the COVID-19 pandemic and Ukraine crises.
– Collaboration with the Ministry of Internal Affairs’ Emergency Management Service during the 2022 Ukraine Crisis.
– Close cooperation with partner organizations such as UNHCR, UNICEF, UNFPA, etc. Establishment of a Psychosocial Center in Racha-Lechkhumi, Kvemo Svaneti region, village Glola, with support from local authorities and commissioners.
7. Number of actions taken to ensure promotion of MHPSS across public and local sectors.
That’s a remarkable collaboration and initiative! Establishing an online platform in partnership with organizations like the Austrian Red Cross, Armenian Red Cross, and universities like Innsbruck and Ilia State University demonstrates a strong commitment to advancing psychosocial support (MHPSS) efforts. Sharing materials and best practices for frontline workers in MHPSS direction through articles, podcasts, interviews, and videos not only enhances knowledge dissemination but also fosters a supportive community for those involved in providing psychosocial care. It should be highlighted that Georgia Red Cross Society is leveraging technology and partnerships to expand its reach and impact in addressing the psychosocial needs of individuals and communities.
It should be highlighted that the Georgia Red Cross Society is consistently utilizing its social networks to share psychoeducational posts and information about free services during crises. This proactive approach can have a significant positive impact by providing valuable resources and support to individuals in need, helping to promote mental health awareness and resilience within the community.
D) Resource implications
Human and material resources needed for implementation of the above-mentioned actions (MHPSS staff/leader MHPSS volunteers; training facilities and resources; resources for implementing various MHPSS activities; Safe Space – in case of opening MHPSS Centre). Unstable financial support makes it difficult to maintain the work done and the results achieved.
